After a stealth ransomware attack halted a SaaS company, Elastio, JetSweep, and AWS enabled rapid backup scanning and recovery, restoring operations fast.

A Stealth Ransomware Attack Threatens Survival

On a quiet Saturday morning, JetSweep—an AWS consulting partner—received an urgent call from AWS. A SaaS company had been crippled by a ransomware attack, bringing operations to a standstill.

The breach originated from an unpatched firewall, which JetSweep quickly secured. But the deeper issue lay in recovery: when the company attempted to restore from backups, they discovered the attackers had deployed fileless ransomware—a stealth tactic that encrypted data over time while hiding the decryption key in memory.

Operations appeared normal, but behind the scenes, ransomware was silently spreading. Even with industry-leading endpoint protection, the attack went undetected. Worse, the corrupted data had already been copied into backups, leaving the company with no reliable recovery path—and facing the very real possibility of prolonged downtime or even business failure.

Rapid, Automated Recovery with Elastio

To eliminate guesswork and accelerate recovery, JetSweep turned to the Elastio Ransomware Recovery Assurance Platform. The Elastio platform:

• Scanned every backup for signs of ransomware, pinpointing the last clean recovery point.
• Detected encryption and payloads missed by traditional security tools, ensuring no reinfection.
• Enabled fast, confident recovery, restoring operations within hours—avoiding weeks of manual “hunt and peck” verification.

With Elastio, the SaaS company turned a potential extinction event into a rapid recovery, protecting customers, revenue, and business continuity.

“Elastio allowed us to see almost immediately which backups were clean. That saved us days—possibly weeks—of trial and error.” — Jeff Fudge, Director of Cloud Solutions, JetSweep

Faster Recovery, Less Data Loss, Stronger Resilience

• Significant Time Savings – Elastio’s automated scanning identified a clean backup within hours, eliminating weeks of manual effort.
• Minimized Data Loss – The most recent clean backup was 10 days old. Without Elastio, recovery may not have been possible if the attack had persisted longer.
• Reduced Risk of Reinfection – Agentless scanning ensured compromised backups were never restored.
• Early Detection & Prevention – Ongoing monitoring flagged threats before they spread, strengthening protection against future ransomware events.

Restored Operations & Strengthened Cyber Resilience

With Elastio, the SaaS company rapidly restored services—avoiding customer churn, SLA penalties, and reputational harm. Just as importantly, they adopted proactive backup scanning, ensuring they could detect and contain ransomware before it could disrupt operations again.

Instead of reacting after damage was done, Elastio enabled early detection and faster recovery, keeping the business secure—even against advanced, stealthy ransomware threats.

“For a SaaS company, long-term downtime is the kiss of death. If you can’t meet your SLAs, it can be an extinction-level event.”
— Jeff Fudge, Director of Cloud Solutions, JetSweep

Disclaimer

Details have been anonymized to protect the privacy and security of the organization. Core facts and recovery strategies remain unchanged to preserve the integrity of the lessons learned.